ADDISON, ASHTON E.

Studio Addison Inc., Tazewell VA                                                                          January 2009 - Present

IT Project Manager

Worked with a variety of stakeholders to determine a Work Breakdown Structure followed by developing documentation to show schedules, time lines, milestones, processes, and tasks for each deliverable. Customized Dashboards where generated for each project. Worked with internal and external subject matter experts to develop accurate documentation for projects. Devises strategies based on client needs and implements best-in-class technologies to enable business improvement. Oversaw all client engagements and projects through the entire SDLC lifecycle.

• Used a variety of Elicitation techniques to gather data from stakeholders

• Identified and organized business needs for clients in various industries, developed hierarchy charts, flow charts, web layouts, marketing layouts, business models, operational flow charts/processes.

• Analyzed and anticipated the needs of varied client businesses and developed IT solutions that improved overall operational quality, cut costs, streamlined processes, and reduced downtime.

• Remains up-to-date on technology trends utilized in business applications and expansion activities, engages in ongoing professional development and continuing education.

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Southwest Virginia Community College, Claypool Hill, VA                                    August 2007 - July 2008

Systems Administrator

Responsible for overseeing IT services and platforms in support of administrative and student needs. Promoted innovative, efficient, and effective shared uses of information management solutions across the college. Fostered a widespread awareness of good computer ethics and security and assisted in the development of technology plans to ensure the integrity and strategic development of the campus.

• Partnered with the Help Desk team to provide hands-on service alongside remote support in addressing technology issues.

• Delivered configuration and advanced troubleshooting for both hardware and software.

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Tazewell County Public Schools, Tazewell, VA                                                      May 2003 - July 2007

Systems Administrator

Provided expert technical support for systems that affected the entire school district. Oversaw enterprise resource planning systems, student and employee systems, and other operating systems. Identified and troubleshooted technical problems related to networks, servers, desktops, programs, and applications. Coordinated with internal departments and external agencies to facilitate IT operations.

• Oversaw systems administration and support for 16 schools operating county wide.

• Collaborated with administrative and technical staff to devise and implement technology solutions.